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Facilities Assistant Level 3

Customer & Public Services

Building Maintenance

Manchester City Council

Working Hours: 35 hours per week    
Contract Type: Permanent, Full Time    
Closing Date: 8 May 2024

This role is subject to:
  • Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council

This is an exciting opportunity to join the Facilities Management team working within the Workplace Delivery service. The role specialises in the day to day operation of the customer reception service whilst contributing towards the delivery and management of the Corporate FM helpdesk function.  

You will be highly motivated and organised, with the ability to plan and prioritise your own workload when dealing with reactive issues. Multiple applications, systems and associated software packages will be used daily, therefore ICT skills are desirable but not essential as full training will be given.  

Your main responsibilities will include: 
  • Checking in visitors providing access to the Town Hall Complex
  • Dealing with parcel deliveries & lost property items
  • Processing ID pass applications
  • Conducting regular building inspections
  • Working collaboratively with colleagues and independently to ensure safe working environments and practices, adhering to all health and safety regulations.
  • Carrying out all tasks in accordance with procedures and to the required quality standards to deliver a customer focused service.
  • Responding to internal & external telephone calls, emails, and face to face queries in a timely and efficient manner.
  • Monitoring the Facilities Management helpdesk requests & queries relating to building maintenance, security and housekeeping related requirements.
  • The directing of Facilities Assistants (Level 1 & 2) to ensure all cleaning tasks are carried out in accordance with our procedures and standards. You will monitor this by conducting regular site visits, completing site audit forms, and liaising with building users.
  • Effectively maintaining the internal and external appearance and cleanliness of buildings and the immediate surrounding areas, carrying out inspections, liaising with customers and reporting identified issues. 
You must be available to work shift patterns within our core hours of 08:00 and 17:00.  

The Facilities Management team is part of the Corporate Estates team and is responsible for various different types of buildings citywide. We are committed to providing excellent service and surpassing building users expectations by ensuring environments are: 

● Clean and hygienic 

● Comfortable with appropriate heating and lighting 

● Fit for purpose and compliant 

● Safe and secure   
The Facilities Assistant Level 3 role holder will contribute towards the goals of the team through the provision of high quality and responsive facilities management. We are looking for a candidate that can provide a flexible, seamless, customer focused service whilst undertaking a variety of tasks to a high quality standard. The candidate will join an already established team working in a busy customer reception environment which is open to visitors and stakeholders servicing the Town Hall Extension complex.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. 

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here. 

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

  • We take time to listen and understand
  • We work together and trust each other
  • We show that we value our differences and treat each other fairly
  • We ‘own it’ and we’re not afraid to try new things
  • We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council 

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve.  We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.   

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.   
 

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

  • Members of the Armed Forces and veterans
  • Are currently in care, or have previously been in care
  • If you consider yourself to be disabled or if you have a long-term health condition

Accessibility 

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work. 

We’ve also included some useful tips on how to submit the best application.

When you join us 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

Other relevant information 

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council 
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salary from

£23,114

contract

permanent

working hours

full time

application deadline

12 00 am

8th May 2024

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