Wigan Town Hall
Salary: Grade 10, £37,890 - £41,881 per annum.
37 hours per week
Temporary for 12 months
As a Customer Relationship Manager, you will play a key role in supporting directorates, working in partnership to deliver organisation and transformational change and complex case solutions.
You will be proactive in identifying key workforce issues, whilst providing solution-based business focused advice and direction to customers, in resolving such issues.
You will also be directly responsible for managing, developing, and inspiring a HR Operations Team ensuring high performance working. You will additionally be accountable for effective casework governance, ensuring regular monitoring against key performance indicators and related reporting.
You will be a dedicated HR professional with a proven track record of working with senior managers and of delivering an operational HR focused service whilst being passionate about enabling creative customer-focused solutions. You will be driven and have demonstratable ability to influence and challenge as appropriate to get to the source of people and service issues, whilst embracing the BeWigan behaviors in everything you do.
Wigan Council has been voted ‘Council of the Year’ at the 2019 LGC Awards and has recently published The Deal 2030,
our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment
ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Operations team delivers HR support, advice and guidance to managers and employees across the organisation, and externally (e.g., schools/academies).
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits.
Wigan Council are proud to be a Covid safe organisation. For some of this role you will be required to work from home and connect with your team and others virtually. However, there may be occasions where you are required to go into a council building to carry out part of your role. The health and wellbeing of our staff is of utmost importance to us and if you are required to use a council building, a risk assessment will be conducted beforehand and the appropriate safety measures put in place.
For further information, please contact Louise Boardman on
to 01942 486566
or Natalie Prescott on 07425 167496 email@example.com
To view the details relating to this position, please click the links below:
Interview date: Monday 24 May 2021
Interviews will be held remotely
Find out more about working for Wigan