Licensing Technical Support Officer

This opportunity is open to internal and external applicants and registered applications of the Get Oldham Working scheme.  However, where a meaningful shortlist can be drawn from internal applications in the first instance, and residents of Oldham subsequently, these applicants shall be given priority access to the vacancy in line with the Council’s Recruitment and Selection Policy.  Please state if you are Registered to the Get Oldham Working scheme or an Oldham Resident in the Knowledge and Experience section of the application form.   

Place & Economic Growth

Public Protection – Licensing Service 

Ref: G3/OL-92945

Contract: Permanent

Salary: £23,893 - £25,979 per annum (Grade 3)

Hours: 36.66 per week

Based: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 26th May 2024

Shortlisting & Interview Dates: TBC.

Role Overview: 

To provide technical support to the licensing team, covering the broad range of licensing functions, providing advice and guidance to applicants utilising knowledge of the licensing regime and various policies.

Key Responsibilities: 

• Receive and scrutinise applications made under various pieces of licensing legislation.
• Answer queries and provide specific, tailored guidance and support to applicants, in line with adopted policies and range of legislation. Provide this information via email, letter, telephone and in person.
• Process applications using the licensing database and produce accurate licences to applicants where specific criteria has been met and all checks and balances are in place.
• Liaise with members of the public and other key stakeholders including but not limited to Elected Members, Greater Manchester Police, Greater Manchester Fire & Rescue Service and others.
• Manage own workload and prioritise work in line with statutory timeframes laid out in licensing legislation. Be able to adapt and change direction quickly from one area of licensing to another in line with service demands and workload received.
• Carry out investigations into queries for licensing applications where required. Involving in depth knowledge on processes and policies and problem solving, using own initiative to establish problem and solution.

Key Requirements: 

To succeed in this role, you will need as a minimum:

• Experience of working in a busy administrative role working under extreme pressure and meet deadlines
• Experience of working with members of the public, and with other agencies, including a demonstratable understanding of the concept of customer care
• Ability to remain calm and confident when dealing with confrontational situations face to face and over the telephone 

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

For details of how we use your data please see our Privacy Notice

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy. 

Right to Work in the UK from 1st July 2021.doc